Frequently asked questions
How do I use the Konnect Parent App for two or more childcare organizations?
Do you use the Konnect Parent App for multiple childcare organizations?
Then follow these steps:
- In the app you can click on Me (bottom right).
- At the bottom you will find the option to 'Log in with another account'.
- Here you can enter the details of the second shelter organization.
- After logging in, you can easily switch between the 2 (or more) accounts.
I have requested after-school care, but I do not see the day(s) in the agenda.
Processing the day(s) takes one day. Afterward, you'll see the day(s) in your calendar.
Would you like to know in advance which day(s) you've requested? You'll see this in the email you received and in the application overview in the app.
I requested after-school care today, but I don't need it. I'm having trouble canceling this after-school care session.
When you request after-school care, it takes a day to process. To remove the day that hasn't been processed yet, you can contact the after-school care coordinator.
You can send a message via the Parent App. Please let us know. before 10:00 am otherwise we will still charge for the day.
How do I receive my login details for after-school care?
New parents will receive their login details by email.
NoteYou are receiving this email from Ovivio, the developer of the Parent App.
The first time you use it, you can immediately create a personal password.
Does Kober organize after-school care at my child's school?
Check the page about lunch supervision. There you will find all the schools where we organize lunch supervision.
Am I eligible for childcare allowance for after-school care?
No, after-school care is not covered by the Childcare Act.
On which days can my child stay after school?
During school weeks on Monday, Tuesday, Thursday and Friday (if your child goes to school in the afternoon).
Where can I go with a complaint about after-school care?
We ask that you first discuss your complaint with the after-school coordinator. If you can't resolve it together, please contact the unit manager.
How can I cancel my remaining subscription (partially)?
You can cancel the days you don't need after-school care in the Parent App. These days will then be removed from the calendar and will not be billed.
How do I report a change for after-school care?
You can easily change your details or planned after-school care days via the Parent App.