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Terms & Conditions

General terms and conditions and additional conditions

General terms and conditions
Our General Terms and Conditions have been drawn up by the employers' associations (Industry Organisation for Social Childcare), the Consumers' Association and BOinK (the interest group for parents in childcare) and are mandatory.
All childcare provided by Kober childcare (daycare, toddler care and after-school care) apply these General Terms and Conditions.

For contracts signed up to and including 12/31/2024:

For contracts signed from 01-01-2025

Additional terms
Kober childcare applies the following additional conditions for daycare, toddler care, and after-school care:

These are the supplementary terms and conditions of Kober childcare for nursery care, childcare and out-of-school care:

After-school care protocol and payment terms

For lunch supervision, Kober Kinderopvang uses a lunch supervision protocol and these payment terms. You can find it here.

Belastingdienst

You may be eligible for childcare allowance. You can inquire about this with the Dutch Tax and Customs Administration. If you are eligible, we advise you to apply for it as soon as possible on the Dutch Tax and Customs Administration's website. You can do this up to three months after the childcare begins.

Automatic collection

Choose the convenience of direct debit. Is your childcare allowance deposited directly into Kober Childcare's account? Then we'll settle this with the direct debit. Kober collects this amount on the 27th of the month. To arrange this, please contact the service team at serviceteam@kober.nl or call (076) 504 56 05.

Parent app

Kober childcare uses the Parent App (by Konnect). In the app, you can view photos taken in your child's group, read messages from childcare workers, and send messages yourself. For children up to one year old, the Parent App also serves as a notebook. You can find more information about using the Parent App here .

Kober placement policy

The placement policy ensures an efficient, transparent, and structured method for placing children at Kober childcare (with the exception of fixed-term purchased places by companies). The placement policy is intended as a guideline for the actions of the service team and unit managers. Additionally, this information can serve as a source of information for employees and customers.

Right of Withdrawal

You can cancel the agreement free of charge up to 1 month before the start date. From the day of signing, you have the right to revoke the agreement immediately within 14 days without giving any reason. You can do this using this model form or by sending an email to serviceteam@kober.nl . If childcare has already started within this 14-day period, you will still be required to pay for the days used. After the 14-day revocation period, a notice period of 1 month applies, which you are obliged to pay. Childcare services can be used as usual during the notice period.